Frequently Asked Questions
We know how overwhelming it can feel to try to sort through all the details for your wedding. Remember, we're here to help.
Do you deliver in my area?We can deliver our silk flowers UK wide. We pack them safely into a box and post via Royal Mail.
When can you deliver?Processing of our silk flower orders takes 2-5 days and you will be notified once they have been sent via Royal Mail.
What will my bouquet look like?Choose from a bright or pastel colour scheme and then choose your size - mini, small, medium or large. Then sit back and leave the designing to us! All flowers are chosen and bouquets created in our signature bold & sculptural style. Please take a look at our instagram to get an idea of our style.
What if I want something that is not on the menu?If you are after something specific and bespoke please email firstname.lastname@example.org. Bespoke orders have a miniumum spend of £155.00.
How do I look after silk flowers?Some light dusting will keep your flowers looking tip top from day to day. They can also be cleaned lightly with a soft damp cloth.
What vase should I use?Your flowers will arrive arranged so that you can just plonk them into a vase. We recommend using a vase that is not too wide so that your flowers are better supported. If your vase is top heavy you might want to put a weight in the bottom for stability. Medium and large bouquets look awesome in vases that are tall but still slim. Play around with what looks good!
Can I return my flowers if I change my mind?Of course, everybody changes their mind sometimes. Contact Hannah for returns email@example.com. You have 14 days from receipt of your silk flowers to let us know you want to return them and then 14 more days to return them to us. Just make sure you return them to us in the same condition that they arrived to you in.
Need help or have a question?Don’t be shy. Email firstname.lastname@example.org we're happy to help.
Will my silk flowers last forever?Yep, they are made from silk and are not fresh flowers. However we do recommend some light cleaning to keep them in tip top shape and keeping them away from strong, direct sunlight and any damp conditions.
How far in advance do I need to book?
We suggest a minimum of 6-12 months but we can easily work within a shorter planning timeframe.
We do recommend paying your £300 as early as possible as we only take a limited number of weddings each weekend.
After your deposit is paid we can easily sort through changes and revisions to the order details, nothing needs to be firmly set in stone until 6 weeks prior to your wedding day.
How do I organise a consultation?
The first step is to submit an initial enquiry – we will then confirm whether your date is available.
From there, we will send you an online questionnaire as the first phase of our consultation process. Learn more about our process here.
“Freesia & Fox were the perfect wedding florists from start to finish”